Bio
Sneha Deepika Kalagarla is a highly accomplished Project Manager and Senior Business Analyst with over 10 years of experience in business process optimization, digital transformation, and enterprise permitting and licensing automation. She specializes in Accela SaaS solutions, helping government agencies modernize their operations by transitioning manual, paper-based workflows into efficient, automated digital systems. Her expertise in project execution, stakeholder collaboration, and workflow optimization has led to significant improvements in public service efficiency and accessibility. Throughout her career, Sneha has successfully led multiple large-scale digital transformation initiatives. At the Commonwealth of Massachusetts - Executive Office of Energy and Environmental Affairs, she played a key role in modernizing licensing and compliance processes for various programs. Her work in digitizing the Massachusetts Department of Agricultural Resources (MDAR) programs resulted in an 85% reduction in manual data entry and a 20% improvement in processing efficiency. She also led the automation of the Licensed Site Professionals (LSP) and Laboratory Certification (LES) programs, integrating Accela SaaS solutions with Access databases to synchronize 5,000+ metals testing processes. Additionally, her initiatives in streamlining annual fee invoicing, online pesticide licensing exams, and compliance tracking systems have significantly improved regulatory efficiency. In her role at EIPAS - Massachusetts Enterprise Digital Transformation, Sneha was instrumental in digitizing 100+ government applications, reducing processing times and ensuring seamless compliance with regulatory frameworks. She also developed customized Crystal Reports for key programs, enabling data-driven decision-making and operational improvements. One of her most notable achievements includes designing an online portal for public comments and dual-signature workflows, a first-of-its-kind initiative in ePermitting, which streamlined approval processes across multiple regulatory agencies. Beyond government digitalization, Sneha has also contributed to the NYC Small Business Services (SBS) initiative, where she spearheaded the Accela Citizen Access project. This effort automated the certification process for M/WBE, LBE, and EBE business programs, allowing businesses to manage compliance requirements efficiently through a self-service portal. Prior to her government-focused work, she was a Process Optimization Specialist at Wipro, where she led digital transformation efforts for Williams (Oil & Gas Industry) by optimizing .NET-based applications used for invoicing and bill payments. Sneha holds a Project Management Professional (PMP) certification and is an Accela Certified Configurator (Accela U). She earned a Master of Science in Electrical Engineering from Cleveland State University and a Bachelor of Technology in Electronics and Communication from Jawaharlal Nehru Technological University. Her multilingual proficiency includes English (fluent), Telugu (fluent), Hindi (intermediate), and Spanish (basic), allowing her to effectively collaborate in diverse professional environments. Currently based in Mauldin, SC, Sneha is committed to leveraging her expertise in Accela SaaS, automation, and process optimization to drive impactful digital transformation projects. She is recognized for her ability to strategize, implement, and manage technology-driven solutions that enhance government operations, streamline workflows, and improve service accessibility. Her passion for innovation, leadership, and problem-solving continues to shape the landscape of public sector digitalization.